Privacy Policy

Last updated: January 15, 2025

1. Introduction and Scope

Luminor Ener ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (https://luminor-ener.com) and our educational services.

Please read this Privacy Policy carefully. By accessing and using Luminor Ener, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Data Provided by You

We collect information that you voluntarily provide to us, including:

• Account Registration: Name, email address, password, phone number, date of birth, and educational background
• Course Enrollment: Course selections, learning progress, assignments, and test scores
• Contact Forms: Name, email, phone number, subject, and message content
• Payment Information: Billing address, payment method (processed through secure payment gateways)
• Profile Information: Professional background, learning goals, and experience level

2.2 Automatically Collected Information

When you access our website and services, we automatically collect certain information:

• Usage Data: Pages visited, time spent, clicks, course completion rates, and video watching time
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Similar Technologies: Session identifiers, preferences, and analytics data
• Location Data: General location information based on IP address (not precise location)

2.3 Third-Party Information

We may receive information about you from third parties, such as:

• Analytics providers (Google Analytics, Mixpanel)
• Payment processors (Stripe, PayPal)
• Social media platforms (if you link your account)

3. How We Use Your Information

Luminor Ener uses the collected information for various purposes:

• Service Delivery: Creating and maintaining your account, delivering course content, and processing enrollments
• Communication: Sending course updates, newsletters, support responses, and important notifications
• Personalization: Tailoring course recommendations and learning experiences based on your preferences
• Improvement: Analyzing usage patterns to improve our platform, courses, and user experience
• Support: Responding to inquiries, troubleshooting issues, and providing customer service
• Marketing: Sending promotional emails and information about new courses (with your consent)
• Analytics: Understanding user behavior and measuring the effectiveness of our marketing efforts
• Legal Compliance: Fulfilling legal obligations and enforcing our Terms of Service

4. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share information with:

• Service Providers: Payment processors, email service providers, and hosting providers who assist in operating our platform
• Instructors: Limited student information necessary for course delivery and grading
• Analytics Providers: Aggregated and anonymized usage data for platform improvement
• Legal Requirements: Government agencies if required by law or legal process
• Business Transfers: In case of merger, acquisition, or sale of assets, with appropriate safeguards

5. Data Retention Policies

We retain your personal data as follows:

• Active Accounts: Data is retained while your account is active and for 2 years after account closure
• Course Records: Your course completion certificates and grades are retained indefinitely
• Payment Records: Transaction data is retained for 7 years to comply with tax and financial regulations
• Email Communications: Marketing emails can be deleted by unsubscribing; transactional emails are retained per business requirements
• Cookies: Session cookies are deleted when you close your browser; persistent cookies expire as specified

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Correction: Request that we correct inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• Right to Portability: Request your data in a portable format to transfer to another service
• Right to Opt-Out: Unsubscribe from marketing communications at any time
• Right to Restrict Processing: Request that we limit how we use your data

7. Data Protection and Security

We implement comprehensive security measures to protect your personal data:

• SSL/TLS encryption for all data in transit
• Password encryption and secure authentication mechanisms
• Regular security audits and vulnerability assessments
• Restricted access to personal data (need-to-know basis)
• Employee training on data privacy and security
• Incident response plan for potential data breaches

8. Children's Privacy

Luminor Ener's services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will promptly delete it. Parents or guardians who believe their child has provided information to us should contact us immediately at privacy@luminor-ener.com.

9. International Data Transfers

Your data may be stored on servers located in different countries. We ensure that all international transfers comply with applicable data protection laws. By using Luminor Ener, you consent to the transfer of your data to countries other than your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date and, if necessary, by sending a notification email. Your continued use of the platform after changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@luminor-ener.com
• Mailing Address: Luminor Ener, Av. Libertador 500, CABA, Buenos Aires, Argentina
• Response Time: We will respond to privacy inquiries within 30 days

12. Additional Information for Argentine Users

For users in Argentina, your data is protected under the Ley de Protección de Datos Personales (Law 25.326) and the Ley de Protección de Datos Personales (Law 27.798). You have the right to access, correct, and delete your personal information. Additional rights and procedures are available under Argentine data protection laws.