Cookie Policy
Last updated: January 15, 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They contain information about your browsing behavior and preferences. Cookies are useful because they allow websites to recognize you, remember your preferences, and provide a personalized experience. There are two main types of cookies:
- Session Cookies: These are temporary cookies that are deleted when you close your browser. They are used to maintain your session while you're using the website.
- Persistent Cookies: These cookies remain on your device for a specified period of time, even after you close your browser. They help websites remember you on your next visit.
2. Types of Cookies We Use
2.1 Essential Cookies (Strictly Necessary)
These cookies are necessary for the website to function properly and cannot be disabled. They include:
- Session identifiers for user authentication
- Security tokens to prevent fraud
- Load balancing information
- User preference settings (language, timezone)
2.2 Analytics Cookies
These cookies help us understand how you use our website and platform. They collect information about:
- Pages you visit and time spent on each page
- Course completion rates and progress
- Features you use most frequently
- Browser and device information
- Geographic location (city/country level)
Providers: Google Analytics (analytics.google.com), Mixpanel, Hotjar
2.3 Functionality Cookies
These cookies enable enhanced features and functionality, such as:
- Remembering your login information
- Saving your course progress and bookmarks
- Storing video player preferences (autoplay, quality)
- Remembering your forum discussions and comments
2.4 Marketing Cookies
These cookies are used to deliver personalized advertising and track marketing campaign performance:
- Displaying relevant course recommendations
- Showing targeted ads across other websites
- Measuring conversion rates for our marketing efforts
- Facebook Pixel for retargeting campaigns
3. Third-Party Cookies
Some cookies are set by third-party providers who provide services on our behalf:
- Google Analytics: Collects usage statistics and user behavior data
- Stripe/PayPal: Handles payment processing and fraud prevention
- Facebook/LinkedIn: Track conversion data and enable social login
- Email Service Providers: Track email open rates and clicks
These third parties have their own privacy policies and may use the information for their own purposes.
4. Cookie Details Table
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| session_id | User authentication and session management | Session (until browser closes) | Essential |
| user_preferences | Language, timezone, dark/light mode | 1 year | Functionality |
| _ga | Google Analytics user tracking | 2 years | Analytics |
| _gid | Google Analytics session tracking | 24 hours | Analytics |
| course_progress | Track course completion and progress | 1 year | Functionality |
| video_settings | Remember video player preferences | 90 days | Functionality |
| _fbp | Facebook Pixel - conversion tracking | 3 months | Marketing |
| utm_campaign | Track marketing campaign source | Session | Marketing |
5. How to Manage Cookies
5.1 Browser Settings
You can control cookies through your browser settings:
- Chrome: Settings → Privacy and security → Cookies and other site data
- Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Privacy, search, and services → Cookies and other site data
5.2 Cookie Banner
When you first visit our website, you will see a cookie consent banner. You can:
- Accept All: Accept all types of cookies including marketing cookies
- Manage: Choose which types of cookies you want to allow
- Reject: Decline non-essential cookies (only essential cookies will be used)
5.3 Do Not Track
If your browser supports the "Do Not Track" (DNT) feature, you can enable it. However, many websites don't respond to DNT signals. Luminor Ener respects DNT signals and will not use marketing cookies if DNT is enabled.
6. Impact of Disabling Cookies
If you disable cookies or block certain cookies, please be aware that:
- You may not be able to stay logged in to your account
- Course progress may not be saved properly
- The website may not function correctly or display content properly
- Video player features may not work as expected
- Analytics and personalization features will be disabled
7. Cookie Updates and Changes
We regularly review and update our cookie practices to comply with laws and improve user experience. We may add new cookies or remove outdated ones. Any significant changes will be notified through this policy. Your continued use of the website indicates your acceptance of our updated cookie practices.
8. Third-Party Links
Our website may contain links to third-party websites. This Cookie Policy applies only to Luminor Ener. Third-party websites have their own cookie policies. We encourage you to review their policies before providing personal information.
9. Contact Us
If you have questions about our cookie policy or want to exercise your cookie preferences:
- Email: cookies@luminor-ener.com
- Mailing Address: Luminor Ener, Av. Libertador 500, CABA, Buenos Aires, Argentina
- Response Time: We will respond within 30 days
10. Legal Compliance
This Cookie Policy complies with international privacy regulations including GDPR (General Data Protection Regulation) and Argentine data protection laws. All cookies and tracking technologies are used in accordance with applicable laws and regulations.